The Impact of Airport Physical Environment on Perceived Safety and Domestic Travel Intention of Chinese Passengers during the COVID-19 Pandemic: The Mediating Role of Passenger Satisfaction

The COVID-19 pandemic, which has become an important new research topic, exerted a huge impact on airports and the antecedents of passengers’ travel decisions following its outbreak. In current study, we aimed to investigate influences four attributes airport physical environment (facility functionality, facility aesthetics, layout accessibility, cleanliness) perceived safety, satisfaction, intention, as well mediating role passenger satisfaction. We built structural equation model assume relationship between these variables. A total 398 domestic travelers were asked fill out survey in order reveal their perceptions environment, intention. results indicate that passengers with positive cleanliness had higher degree satisfaction might be more willing engage air future. particular, clean significantly improved safety. Moreover, cleanliness, safety all effect intention through Overall, findings offer suggestions for authorities aiming revive demand travel. Discussions about improvements along limitations future are provided.